us Student Loan Specialist | Remote - Contract

Job Description

Role Title: Student Loan Specialist

Role Type: Contractor

Location: United States (Remote)

Time Commitment: 15-25 hours/week, short-term project

Required Skills

• Federal student loan knowledge

• Repayment plans

• Forgiveness and relief programs

• Borrower communication and spotting incorrect guidance

• Loan servicing and servicer issues

Scope of Work

• Review sample federal student loan questions, identifying and flagging those that do not reflect real-world borrower inquiries.

• Draft and refine rubrics that outline what constitutes accurate and comprehensive answers to repayment, forgiveness, and relief program topics, such as income-driven repayment (IDR) plans and Public Service Loan Forgiveness (PSLF).

• Expand rubric coverage to include loan servicing challenges, deferment, forbearance, and default management scenarios.

• Evaluate AI-generated answers using your rubrics, thoroughly checking for inaccuracies, missing details, or outdated guidance.

• Provide concise, constructive written feedback to the project team asynchronously, supporting ongoing improvements to answer quality.

• Spot and communicate instances of incorrect guidance, ambiguous borrower communication, or problematic servicing advice.

• Collaborate with other experts as needed to ensure rubrics and feedback reflect current federal student loan practices.

Preferred Qualifications

• At least one year of direct experience advising borrowers on federal student loans in contexts such as nonprofit counseling, college/university financial aid offices, loan servicing, or default management.

• Demonstrated expertise with federal loan repayment strategies, income-driven repayment (IDR) plans, forgiveness programs (such as PSLF), deferment, forbearance, and default resolution.

• Practical knowledge of loan servicing operations, servicer-related challenges, and strategies for communicating with borrowers effectively.

• Strong written and verbal communication skills, including the ability to convey technical guidance clearly and efficiently.

• Experience reviewing or developing guidance documents, rubrics, or training materials in the student loan field.

• Comfort participating in a remote, asynchronous project and providing actionable, detailed input via digital platforms.

• US residency and familiarity with current federal student loan regulations and practices.