Job Description: Practice Head - CRM & MS Dynamics
Location: Pune / Mumbai / Delhi NCR / Bangalore
Experience: 15+ years
Role Overview
We are seeking a dynamic Practice Head - CRM & MS Dynamics to lead and scale our Microsoft CRM practice. This strategic leadership role is focused on establishing a profitable practice by leveraging your industry expertise, leadership acumen, and ability to
onboard a team and client portfolio. As a key leader, you will drive business growth, oversee end-to-end CRM implementation projects, and lead a high-performing team to deliver transformative solutions for our clients in industries such as BFSI, healthcare, retail, manufacturing, and travel. Key Responsibilities Practice Development Establish and grow the MS Dynamics CRM practice by bringing in a skilled team and acquiring new client accounts. Define practice strategy, including service offerings, go-to-market plans, and delivery excellence. Team Leadership Develop and execute the strategic vision for the CRM & MS Dynamics practice. Onboard and manage a team of at least 10 professionals, ranging from technical to strategic roles. Build a strong team culture focused on collaboration, innovation, and high performance. Build, manage, and mentor a high-performing team of CRM Onboard and manage a team of at least 10 professionals, ranging from technical to strategic roles.
Build a strong team culture focused on collaboration, innovation, and high performance. Build, manage, and mentor a high-performing team of CRM consultants and developers.
Stay abreast of industry trends and emerging technologies in the CRM and MS Dynamics space.
Client Acquisition & Management
Leverage industry networks to onboard new clients, particularly in the Indian market. Identify and pursue new business opportunities for CRM solutions.
Strengthen relationships with key stakeholders, ensuring client satisfaction and retention. Develop and maintain strong relationships with clients and partners.
Lead pre-sales activities, including solution design, proposal development, and presentations.
Profit & Loss Ownership
Manage the practice’s financial health, including budgeting, forecasting, and ensuring revenue growth.
Achieve revenue and profitability targets for the practice.
Strategic Leadership
Represent the organization as a thought leader in CRM implementation, contributing to industry forums and discussions.
Identify market trends and innovate service offerings to stay competitive.
Technical Expertise:
Provide technical leadership and guidance to the team.
onboard a team and client portfolio. As a key leader, you will drive business growth, oversee end-to-end CRM implementation projects, and lead a high-performing team to deliver transformative solutions for our clients in industries such as BFSI, healthcare, retail, manufacturing, and travel. Key Responsibilities Practice Development Establish and grow the MS Dynamics CRM practice by bringing in a skilled team and acquiring new client accounts. Define practice strategy, including service offerings, go-to-market plans, and delivery excellence. Team Leadership Develop and execute the strategic vision for the CRM & MS Dynamics practice. Onboard and manage a team of at least 10 professionals, ranging from technical to strategic roles. Build a strong team culture focused on collaboration, innovation, and high performance. Build, manage, and mentor a high-performing team of CRM Onboard and manage a team of at least 10 professionals, ranging from technical to strategic roles.
Build a strong team culture focused on collaboration, innovation, and high performance. Build, manage, and mentor a high-performing team of CRM consultants and developers.
Stay abreast of industry trends and emerging technologies in the CRM and MS Dynamics space.
Client Acquisition & Management
Leverage industry networks to onboard new clients, particularly in the Indian market. Identify and pursue new business opportunities for CRM solutions.
Strengthen relationships with key stakeholders, ensuring client satisfaction and retention. Develop and maintain strong relationships with clients and partners.
Lead pre-sales activities, including solution design, proposal development, and presentations.
Profit & Loss Ownership
Manage the practice’s financial health, including budgeting, forecasting, and ensuring revenue growth.
Achieve revenue and profitability targets for the practice.
Strategic Leadership
Represent the organization as a thought leader in CRM implementation, contributing to industry forums and discussions.
Identify market trends and innovate service offerings to stay competitive.
Technical Expertise:
Provide technical leadership and guidance to the team.