What to include
- The email you used at Stripe Checkout, for anything about a subscription.
- The first 12 characters of your API key, so we can find it. Never send the full key.
- For API problems, the request you sent and the status code you got.
Billing and cancellation
To change or cancel your plan, email us from your Checkout address. Access stays until the end of the period you paid for. For refunds or charges you do not recognise, email us.
Lost key
Open the page you landed on after checkout and use "Issue a new key". The old key stops working right away.
Job removal
Each job links to the employer's original posting, and job data belongs to the employer or the hiring platform. To have a posting removed from the index, email us the job URL.
Last updated: 2026-11-13. See also the terms and privacy pages.