Service Delivery

Our Ascend vision is to create life opportunities with innovative digital services. We are blessed to be operating in ASEAN, where we are able to help one of the world’s largest populations of underbanked, the people from some of the poorest provinces who are disregarded by traditional banks.  So many lives are waiting for our help.

In 2018, we served over 30 million customers in 6 countries (Thailand, Cambodia, Myanmar, Vietnam, Indonesia, Philippines), and processed over 4.5 billion USD. This makes us by far the largest fintech company in SE Asia, and growing quickly.

As a member of our esteemed Technical Operations team, you will be helping to bring this vision to reality by leveraging the most modern cloud-native technologies.  At Ascend, you will be part of a team who are directly responsible for improving the lives of millions.

Key Responsibilities

• Performs software deployment, change and support operation in production
• Design and develop software/scripts/services to automate tasks in production within DevOps culture
• Collaborate with Engineering team and Technical Operations to ensure the quality and speed of service delivery.
• Work closely with Engineering teams to define, support and continuously improve the entire release standards and processes.
• Investigate, analyse, and resolve incidents together with Technical Operations, Engineering, 3rd parties.
• Review and resolve application alerts.
• Perform root cause analysis of incidents.
  
• Able to work at night some times.

Essential Skills & Prerequisites

• A positive, can-do attitude, who naturally expresses a high degree of empathy to others and is ready for changes and can take on new challenges.
• Bachelor’s Degree in Computer Science or equivalent work experience
• Experience/knowledgeable with a broad mix of technologies, including:
  • Jenkins, CICD pipeline, Git
  • Container (Docker) and Container Orchestration (Kubernetes, OpenShift, Mesos)
  • Logging platform (ElasticSearch, EFK)
  • Monitoring platform (Prometheus, Grafana)
  • RabbitMQ, ActiveMQ
  • AWS, GCP, Terraform
  • Linux (RHEL, CentOS)
  • Shell script
  • Programming languages e.g. NodeJS, Python, JavaScript, Go