PRIMARY OBJECTIVE:
Resolves customer issues and concerns on the front end in retail store to ensure positive customer
relations and accurate, prompt checkout.
COMPANY WIDE RESPONSIBILITIES
Contributes toward ensuring a positive shopping environment for customers and apositive working environment for employees.
Ensures proper product handling to control shrinkage and waste.
Follows all company, store, and department policies and procedures.
4. Complies with federal and state regulations.
ESSENTIAL RESPONSIBILITIES
Essential responsibilities include the following. Other duties may be assigned.
1. Ensures positive customer relations by handling customer requests and inquiries in a
friendly, positive, and timely manner.
2. Communicates customer issues to appropriate department; resolves.
3. Adheres to all front end policies and procedures, including proper cash handling,
proper tender and coupon handling, scanning error procedures, and price checks.
4. Completes voids, refunds, and daily cashier exception reports; may prepare
bookkeeping reports and deposits.
5. Operates cash register; ensures proper handling of tender and coupons.
6. Encourages teamwork through cooperative interactions with co-workers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree; one to six months related experience or
training; or equivalent combination of education and experience.